
Need Help?	Use the Internet Help Manuals
	Guide to set up a primary PROMISe User
	Adding/removing PROMISe users
	Vendor Crisis 101: Instructions for Submitting a Claim

Notice:

The 2026/27 LIHEAP Crisis season will begin Monday November 2, 2026. Please update PROMISe users and passwords before the start of the next season.

If you have already set up your account or a vendor has set one up for you, log on here.

Logon ID: (13 digit Vendor ID or 9 digit Alternate ID) Logon ID is required
Password: Forgot Password? Password is required

Not yet registered? Create your user account now.
Note: A Password must begin with an alpha character, have at least 2 numbers and be at least 6 but no more than 8 characters long. Passwords must be reset every 90 days. If you need help with a password, call 1-800-248-2152 or click the Forgot Password? Link.

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