PA Department of Human Services DHS Heating Assistance / LIHEAP
 
         Need Help?  Use the Internet Help Manuals
  Guide to set up a primary PROMISe User
  Adding/removing PROMISe users
  Vendor Crisis 101: Instructions for Submitting a Claim
         
Notice:

The 2025/26 LIHEAP Season ends on Friday, May 8, 2026.
  • Process all Crisis claims within 30 days of the Authorization date.

  • If a Crisis Auth # isn't needed for a delivery, advise the Vendor Unit that the Crisis Auth # needs to be retracted and provide the reason. (877-537-9517 or RA-LIHEAPVendors@pa.gov)

  • A Crisis claim can’t exceed the amount of Crisis funds the customer has available (amount noted on your Worklist). You may need to enter credits/payments made by the customer or other agency.

  • Uploading is the best way to convey trip ticket or shut off documentation.

  • Contact the Vendor Unit to schedule an appointment/tutorial on how to upload documentation.
  • If documents aren't submitted to the claim by upload, you must print the LIHEAP Cover Sheet from PROMISe™ and include it on top of the documentation submitted via FAX or MAIL.

  • LIHEAP documentation rejections that appear on your Worklist require you to make a correction.

If you have already set up your account or a vendor has set one up for you, log on here.

    Logon ID:  (13 digit Vendor ID or 9 digit Alternate ID)
    Password:   Forgot Password?
Not yet registered?     Create your user account now.

    Note:  A Password must begin with an alpha character, have at least 2 numbers and be at least 6 but no more than 8 characters long. Passwords must be reset every 90 days. If you need help with a password, call 1-800-248-2152 or click the Forgot Password? Link.

This site requires Microsoft EDGE for Claim Processing. System may not function correctly using Firefox, Google Chrome, or other Internet browsers.