PA Department of Human Services DHS Heating Assistance / LIHEAP
 
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  Guide to set up a primary PROMISe User
  Adding/removing PROMISe users
  Vendor Crisis 101: Instructions for Submitting a Claim

 
         
Notice:


  • The 2025/26 LIHEAP Season will officially begin Monday, 11/3/25. Crisis Authorizations may display on your PROMISe™ Worklist beginning Tuesday, 11/4.

  • Before the start of the season, take time to update your PROMISe™ password, remove PROMISe™ users who no longer have LIHEAP responsibilities and add others who will need to access vouchers / process LIHEAP Crisis claims during the 2025/26 Season. Call the PROMISe™ helpdesk 800-248-2152 if you have questions about these things.

  • PROMISe™ users can request guidance / training to upload delivery tickets when Crisis Authorizations are received this season by contacting the LIHEAP Vendor Unit by email RA-LIHEAPVendors@pa.gov or call 877-537-9517 and ask for assistance.


If you have already set up your account or a vendor has set one up for you, log on here.

    Logon ID:  (13 digit Vendor ID or 9 digit Alternate ID)
    Password:   Forgot Password?
Not yet registered?     Create your user account now.

    Note:  A Password must begin with an alpha character, have at least 2 numbers and be at least 6 but no more than 8 characters long. Passwords must be reset every 90 days. If you need help with a password, call 1-800-248-2152 or click the Forgot Password? Link.

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