PA Department of Human Services DHS Heating Assistance / LIHEAP
 
         Need Help?  Use the Internet Help Manuals
  Guide to set up a primary PROMISe User
  Adding/removing PROMISe users
  Vendor Crisis 101: Instructions for Submitting a Claim
         
IMPORTANT MESSAGE:

The issue with the ‘Vendor Attachment Control Number Request’ page has been corrected. Vendors may now submit claims using normal processes.
IMPORTANT MESSAGE:

  • All Users must reset their password the first time they log into the LIHEAP portal for the 2026 season.

  • This can be done by selecting the 'Forgot Password' option on the 'LOG ON' page.
    • You will be prompted to answer security questions. If you’re unable to answer the security questions to reset the password online, please call the PROMISe™ Helpdesk, 1-800-248-2152.

  • Passwords must meet the following criteria:
    • Cannot be a previous password, must be a new password.
    • Must begin with an alpha character.
    • Must be 6 to 8 characters in length.
      • Of the 6 to 8 characters, 2 must be numeric.
    • Do not use any special characters.

  • If unable to log in after resetting the password, wait 30 minutes and retry the new password.

Notice:

 The 2026/27 LIHEAP Season began 11/2/26.
  • LIHEAP Crisis is available to LIHEAP households up to $1,000, depending on how much is needed.

  • Process LIHEAP Crisis claims within 30 days of the Authorization date.

  • If a Crisis Auth # isn't needed for a delivery, provide the reason and ask the Vendor Unit to retract it.

  • UPLOADING is the best way to submit the required attachment documentation to support your claim.

  • If documents are submitted by FAX or MAIL, you must print the LIHEAP Cover Sheet from PROMISe™ and include it on top of the documentation for each recipient.

  • LIHEAP documentation rejections appear on your Worklist and require you to make a correction.

  • Contact the Vendor Unit for guidance at RA-LIHEAPVendors@pa.gov or call 877-537-9517.
If you have already set up your account or a vendor has set one up for you, log on here.

    Logon ID:  (13 digit Vendor ID or 9 digit Alternate ID)
    Password:   Forgot Password?
Not yet registered?     Create your user account now.

    Note:  A Password must begin with an alpha character, have at least 2 numbers and be at least 6 but no more than 8 characters long. Passwords must be reset every 90 days. If you need help with a password, call 1-800-248-2152 or click the Forgot Password? Link.

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