PA Department of Human Services DHS Heating Assistance / LIHEAP
 
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  Guide to set up a primary PROMISe User
  Adding/removing PROMISe users
  Vendor Crisis 101: Instructions for Submitting a Claim

 
         
IMPORTANT MESSAGE:

  • All Users must reset their password the first time they log into the LIHEAP portal for the 2026 season.

  • This can be done by selecting the 'Forgot Password' option on the 'LOG ON' page.
    • You will be prompted to answer security questions. If you’re unable to answer the security questions to reset the password online, please call the PROMISe™ Helpdesk, 1-800-248-2152.

  • Passwords must meet the following criteria:
    • Cannot be a previous password, must be a new password.
    • Must begin with an alpha character.
    • Must be 6 to 8 characters in length.
      • Of the 6 to 8 characters, 2 must be numeric.
    • Do not use any special characters.

  • If unable to log in after resetting the password, wait 30 minutes and retry the new password.

Notice:
  • The 2026/27 LIHEAP Season will officially begin Monday, 11/2/26. Crisis Authorizations may display on your PROMISe™ Worklist beginning Tuesday, 11/3.

  • Before the start of the season, take time to update your PROMISe™ password, remove PROMISe™ users who no longer have LIHEAP responsibilities and add others who will need to access vouchers / process LIHEAP Crisis claims during the 2026/27 Season. Call the PROMISe™ helpdesk 800-248-2152 if you have questions about these things.

If you have already set up your account or a vendor has set one up for you, log on here.

    Logon ID:  (13 digit Vendor ID or 9 digit Alternate ID)
    Password:   Forgot Password?
Not yet registered?     Create your user account now.

    Note:  A Password must begin with an alpha character, have at least 2 numbers and be at least 6 but no more than 8 characters long. Passwords must be reset every 90 days. If you need help with a password, call 1-800-248-2152 or click the Forgot Password? Link.

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