PA Department of Human Services DHS Heating Assistance / LIHEAP
 
         Need Help?  Use the Internet Help Manuals
  Guide to set up a primary PROMISe User
  Adding/removing PROMISe users
  Vendor Crisis 101: Instructions for Submitting a Claim
         
Notice:

    The 2024-25 LIHEAP Season ended April 18th. Please process LIHEAP Crisis authorizations on your Worklist.

  • LIHEAP trip tickets/shut off notice documentation submitted via FAX or MAIL must include the LIHEAP Cover Sheet.

  • Contact the Vendor Unit to schedule an appointment/tutorial on how to upload documentation. Call 877-537-9517 or email RA-LIHEAPVendors@pa.gov

  • If a Crisis Auth # isn't needed for a delivery, advise the Vendor Unit that the Crisis Auth # needs to be retracted and provide the reason.

  • Take time to update your PROMISe™ password and remove PROMISe™ users who no longer have LIHEAP responsibilities or add others who will need to access vouchers / process LIHEAP Crisis claims during the 2024/25 Season. Call the PROMISe™ helpdesk 800-248-2152 if you need help with these things.


If you have already set up your account or a vendor has set one up for you, log on here.

    Logon ID:  (13 digit Vendor ID or 9 digit Alternate ID)
    Password:   Forgot Password?
Not yet registered?     Create your user account now.

    Note:  A Password must begin with an alpha character, have at least 2 numbers and be at least 6 but no more than 8 characters long. Passwords must be reset every 90 days. If you need help with a password, call 1-800-248-2152 or click the Forgot Password? Link.

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