PA Department of Human Services DHS Heating Assistance / LIHEAP
 
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  Guide to set up a primary PROMISe User
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  Vendor Crisis 101: Instructions for Submitting a Claim

 
         
Notice:

The 2025/26 LIHEAP Season begins 11/3/25.
  • Review the updated Crisis 101 PowerPoint and Desk guide links.

  • Take time to update your PROMISe™ password and remove PROMISe™ users who no longer have LIHEAP responsibilities or add others who will need to access vouchers / process LIHEAP Crisis claims during the 2025/26 Season. Call the PROMISe™ helpdesk 800-248-2152 if you need help with these things.

  • The 2025/26 Season Crisis season limit is $1,000.

  • Process all Crisis claims within 30 days of the Authorization date.

  • If a Crisis Auth # isn't needed for a delivery, advise the Vendor Unit that the Crisis Auth # needs to be retracted and provide the reason. (877-537-9517 or RA-LIHEAPVendors@pa.gov)

  • A Crisis claim can’t exceed the amount of Crisis funds the customer has available or the amount pledged by the county office (amounts noted on your Worklist). You may need to enter credits/payments made by the customer or other agency.

  • Uploading is the best way to convey trip ticket or shut off documentation.

  • Contact the Vendor Unit to schedule an appointment/tutorial on how to upload documentation. Call 877-537-9517 or email RA-LIHEAPVendors@pa.gov.

  • If documents aren't submitted to the claim by upload, you must print the LIHEAP Cover Sheet from PROMISe™ and include it on top of the documentation submitted via FAX or MAIL.

  • LIHEAP documentation rejections that appear on your Worklist require you to make a correction.

If you have already set up your account or a vendor has set one up for you, log on here.

    Logon ID:  (13 digit Vendor ID or 9 digit Alternate ID)
    Password:   Forgot Password?
Not yet registered?     Create your user account now.

    Note:  A Password must begin with an alpha character, have at least 2 numbers and be at least 6 but no more than 8 characters long. Passwords must be reset every 90 days. If you need help with a password, call 1-800-248-2152 or click the Forgot Password? Link.

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